How long does it take to receive my order? We are currently working on a one to three week turnaround. Some in house orders ship out quickly but to air on the side of caution, please allow up to three weeks for your order to ship. PLEASE NOTE- Custom knit pieces are running 4-6 weeks turnaround. If you place an order after Oct. 16, we cannot guarantee it will arrive by Christmas on the knit pieces.
What if I need my order sooner? Please message us on instagram @themonogrammedpeony (quickest) or shoot us an email firstname.lastname@example.org and ask us. We will do our best to accommodate based on the product and availability.
What order to I enter my monogram in? We ask that you give us the full name for monogrammed orders. We will put it in the correct order according to the piece. For example, when ordering any of the three monogram samples below, you'd enter Jessica Lauren Young. Think about all the different ways we could interoperate the monogram samples below. To insure your order is produced correctly please enter FIRST NAME, MIDDLE NAME, LAST NAME in that order and we will put it in the correct order, according to the monogram style
What is your return policy? Unfortunately, once an item is personalized we cannot accept returns since each order is made specifically for you. If you purchase an item not personalized, please email us for return instructions.
When should I expect my pre-order? Each item on "preorder" will say when customer should expect to receive it. Dates vary depending on item.